Policies

Tell me as much as possible about what you would like, including names, wording, colours, quantities, your event date and any inspiration you have.

After reviewing your request, I’ll confirm availability and provide a personalized quote. Your order is not confirmed until the required payment has been received.

A digital proof will be provided when applicable. Please carefully check all names, dates, spelling, colours and other details before approving it.

Production begins after your final approval. More Than Just Paper is not responsible for errors that were included in an approved proof. Changes requested after approval may affect the price and completion date.

A 50% non-refundable retainer is required to confirm most custom orders. The remaining balance must be paid before pickup, delivery or shipping.

Some products, special-order materials and rush orders may require payment in full when the order is placed.

Payments may be made by e-transfer, cash or credit card, where available.

Because personalized items are created especially for you, completed custom products are final sale.

If you cancel before design work has begun or materials have been ordered, please contact me to discuss the available options. Once design work, purchasing or production has started, payments are non-refundable.

Production times begin after payment, final details and proof approval have been received.

Approximate production times are:

Invitations: 4–6 weeks

In-stock personalized gifts: 3–7 business days

Special-order products: 3–4 weeks

Custom clothing: Approximately 1–2 weeks

These are estimates and may vary depending on order size, product availability, design complexity and the time of year. Please place wedding and event orders as early as possible.

Rush orders may be available depending on my schedule, product availability and the complexity of your request. Please contact me with your required date, and I’ll let you know what is possible before accepting the order.

Local pickup is complimentary and available by appointment. Pickup details will be provided when your order is ready.

Complimentary GTA delivery is available for qualifying orders over $250 within 30 kilometres.

Delivery for smaller orders or locations outside the complimentary delivery area may be available for an additional fee. The cost will be confirmed before your order is finalized.

Someone must be available at the agreed delivery time unless other arrangements have been approved in advance. Additional delivery or shipping charges may apply if a scheduled delivery cannot be completed.

Shipping is available across Canada. Shipping costs are calculated according to the destination, package size and selected service.

More Than Just Paper is not responsible for delays caused by the shipping carrier. Tracking information will be provided when available.

Please inspect your order within 72 hours of pickup or delivery.

If an item arrives damaged or your order does not match the approved design, contact me within 72 hours with clear photographs of the item and packaging. I’ll review the issue and work with you on an appropriate replacement or solution.

Minor variations in colour, placement, material or finish may occur because of differences between screens, product batches and the handmade nature of personalized items. These small variations are not considered defects.

If you provide an item for personalization, all work will be completed as carefully as possible. However, customer-supplied items are personalized at the customer’s risk and cannot always be replaced if the material reacts unexpectedly during production.

If you have questions about an order or any of these policies, please contact me before placing your order. I’m always happy to explain the process and make sure everything is clear.